Thank you Hampton Inn Denver West Federal Center hosting July’s monthly meeting!
Previous Meeting Recap
Don’t Take the Wind out of Your Sale – Understanding Planner Supplier Relationships
Recap of April 25, 2017
By Chele Clark, CGMP
Thank you to Breda McCambridge and Holiday Inn Denver, for hosting the April 25, 2017, luncheon meeting. Lunch started with a garden salad, followed by citrus herb chicken with lemon butter cream sauce over fresh herb rice and smoked corn and sweet pepper succotash. The meal was finished off with praline cheesecake and coffee.
Our chapter president, Lynette Schick, CMP, introduced members and guests and introduced the General Manager, Brian Leiker who spoke briefly about the property.
Our featured speaker, Brett Sterenson with Hotel Lobbyists, is our current National Board Treasurer. Brett brings eighteen years of supplier experience both from the hotel side and the last 8 years as a small business owner. His firm has helped to place more than 1,200 groups in all 50 states and 5 foreign countries. He’s also a thirteen year member of SGMP with five years on the NATCAP Board, three years on the GIL, and now in his third year on the National Board.
Brett talked about the importance of the planner supplier relations and understanding that relationship. The program highlighted key areas of the planner supplier relations, how to enhance negotiation techniques, increase ROI (return on investment), handle delicate issues and understand the external influences with affect the buying process.
The presentation highlighted areas such as the RFP process and pet peeves of both suppliers and planners. Pet peeves included unrealistic due dates, not respecting due dates, sloppy proposal received, cumbersome government forms submitted. Another way to lose the sale is not being aware of what communication methods work best for both parties; in person meetings, e-mail contact only or the old fashion telephone contact. Another fact that was presented is that both parties are selling. Why does the planner want to hold the meeting at this venue? Why does the supplier want this meeting at their venue? Each party should know in what areas negotiations can take place. There are ways to increase the mutual ROI. Suppliers can offer deeper discounts on multi-year agreements and planners can offer testimonials to assist supplier in closing business. On a final note on how to avoid delicate situations, each party needs to do their homework, proofread your RFPs and proposals, avoid RFP saturation, negotiate with your top choice first, discuss concessions and foremost COMMUNICATE.
Thank you, everyone who attended our April meeting. The Rocky Mountain Chapter wishes to send a special thank you to Brett for taking the time to come to Denver to present.
1 contact hour was received today under the Leadership core competency.
“To Rent or Not to Rent: Common Best Practices and How to Understand an AV Quote”
Recap of the May 23, 2017 SGMP Rocky Mountain Chapter Meeting
By Elizabeth Probasco
We would like to extend a heartfelt thank you to the Warwick Denver for hosting the May meeting for SGMP Rocky Mountain Chapter. The beautiful location and attentive staff made a wonderful setting for our May meeting!
Our meal started with a delicious salad dubbed Randolph’s Signature Salad, which featured roasted grapes, gorgonzola, and candied walnuts with a house vinaigrette. The main course was a chicken breast served over a German potato salad, and we finished the meal with mini cheesecakes for dessert.
President Lynette Schick, CMP greeted members and reminded us about the Serving Up Soap (SUS) campaign and encouraged us to bring unused hotel (or full size) amenities to donate for that campaign. The chapter board members introduced themselves.
The speaker for May’s meeting was Mr. Sidney Stoper of J&S Audio Visual. Sid began his career in the hospitality industry in the front office but later found his niche when working at the Brown Palace Hotel and Spa, where he began working in sales and catering. From there, Sid became the Director of Catering and Conference Services at the Magnolia Hotel in Denver before landing in his current position as an Account Executive with J&S Audio Visual. Sid is a founding board member and past president of the Greater Denver Chapter of the National Association for Catering and Events (NACE). He is also the current Chair of the Meetings Industry Council of Colorado (MIC) and Past Event Chair for The Serving Up Hope luncheon.
The program presented helped us as attendees to understand some of the basic equipment and terms used in the audio-visual world so that we can be more knowledgeable and competent as we plan meetings. Sid gave some great pointers on what audio-visual suppliers should ask planners and, conversely, what meeting planners should be sure to find out from their AV supplier. Some important items Sid covered include being sure to set up a site tour so that both parties are on the same page regarding what is needed in the meeting space and asking whether a venue charges an additional fee to bring in an outside AV company.
May’s presentation was worth one (1) credit hour in the Technology core competency.
Thank you to all members who came to the monthly chapter meeting (either in person or via Facebook Live Streaming!). The more we network, learn, and grow together, the better our chapter will be. Your presence makes a difference, and we want to continue to make the Rocky Mountain Chapter of SGMP one of the best in the country!
General Information and Standing Rules for Chapter Program Attendees
Monthly program meetings will be conducted on the fourth Tuesday of every month at each month’s established destination, with the following exceptions: the Fall Education Conference will be held over Columbus Day weekend in October; the November monthly luncheon will be held the third Tuesday due to Thanksgiving week; and the December holiday luncheon will be held the second Tuesday in December due to the holidays. An April or May monthly luncheon may not be held due to the SGMP National Education Conference.
Monthly program registration is $15 for Planners and $30 for Suppliers. If a member attends without registering, and if space allows, the cost will be $30 for Planners and $45 for Suppliers. Please note that walk-ins will not be allowed to pay by cash. Credit cards or checks only. If you are using a credit card a 3% processing fee will be added.
The registration deadline for all monthly meetings is three (3) business days prior to the meeting (Thursday COB). Any registration received after the deadline will be charged the walk-in rate of $30 for Planners and $45 for Suppliers.
Should a registrant need to cancel their attendance at a monthly program, they must call (720) 508-6209 or email mail to://chele.clark@coag,gov by 2:00 p.m. the Friday before the meeting to let the Chapter leadership know that they will not be able to attend. If they registered on line with a credit card, they will receive a credit for a future monthly meeting (to be used within six months of cancellation date). If the registration was marked as a pay at the door and the registration was not cancelled in time, an invoice will be sent for payment of the appropriate registration fee. This cancellation policy was put in place to be fair to the hotel providing the meal.
If a registrant fails to attend a monthly program meeting, fails to cancel by 2:00 p.m. the Friday before the meeting, and becomes a no-show then they will not be allowed to attend any future Chapter program meetings/events until they pay their prior no show registration fee. The fee can be paid when registering on line or at the door the day of the next monthly meeting/event that they attend.
To receive a full refund from the Fall Education Conference, a written request must be submitted to the President two weeks prior to the conference. Any request for refunds received after that date will instead have the registration fee applied towards next year’s conference.
A Planner guest can only attend the first meeting complimentary but will be required to pay $15 for attendance at a second meeting. Supplier guests will pay a registration fee of $40 for their first two meetings. Please note that guests, whether a Planner or Supplier, must join the Chapter before attending their third meeting. Suppliers must join with one government or contract planner, unless the Chapter is in a freeze. In that case, a Supplier who wants to join must have two government and/or contract planners to be eligible to join.
The host property is permitted to have additional co-workers in attendance at no additional cost to SGMP and should notify the Program Chair regarding the total number of attendees from the host property.
If the Chapter cancels a meeting (i.e., due to inclement weather), and a member has paid for attendance, credit will be granted up to 60 days.
New Supplier members who have replaced a former member will receive an official Chapter name tag once the name change has been verified by SGMP Headquarters.